Support

Support for
your system

Owners, captains and crew can report a fault here. A member of the Panoblu team will get back to you within three working days.

Fault report

Tell us what happened

A few details up front let us start on your report straight away, without a round of questions first.

Before you write

Product
Seaview, IR, or both
Serial number
The serial number of the unit, if you have it to hand
Vessel
The vessel name
Software or app version
The version of the app or software you are using
What happened, and when
What you saw, with the date and time it started
What has already been tried
For example, restarting the app

Anything you do not have yet can follow later. We will ask for what we need.

Urgency

Your details are used only to handle your support request and will not be shared with third parties.

Self-help

Find an answer now

Many questions are answered on the site already, any time of day.

FAQs Common questions on operation, power, recording and range
Documents Technical leaflets and specification sheets, including connectivity, RAD and user access
ONVIF and VMS Connecting Panoblu to a video management system over ONVIF
Everything else Quotes, demonstrations and general questions go through the contact form